Why is my Livy Protect offline?

If your Livy Protect is offline, there can be several reasons for this. Please go through the following steps one after the other:
 
1. Check if the battery is charged. Read more about this in the article on correctly charging the battery. 

2. Is there a stable internet connection at home?
 
2. Is your WiFi router down? You can easily check this by trying to access a website from your smartphone while connected to the WiFi network.
 
3. Re-enter the WiFi data into the Livy Protect and proceed as follows:

a) Click on the room map

 

 

b) Open the device settings

 

 

c) Select your network and enter the WiFi data again