What can I do if my alarm is not triggered despite there being movement?

To adjust the motion sensitivity of your Livy Protect, please read the following article first: Motion Sensitivity / Motion Detection.

If adjusting the motion sensor does not produce the desired result, the device must be reset to the factory settings and then reinstalled. Please follow these steps:

1) Open the room map of your device.

2) Click on the gear wheel to open the device settings.

3) Now remove the device from your location

4) Perform a reset by pressing and holding the Bluetooth button for 10 seconds until you hear a red flash and a signal sound.

 5) Now reinstall the Livy Smart Ring

The motion alarm should then work as expected.