Why is my device activation code not valid?

If the device activation code is displayed as invalid during the installation of Livy Protect, you should first make sure that you are actually using the correct code. The device activation code can be found as a QR code on the letter from your provider (Vattenfall or tink).

Please note that the device activation code is different from the Premium Service Activation Code, which you use to activate the Livy Plus features (Healthy Air Guide, Alarm SMS, Securitas and SMS Plus).

If you no longer have the original letter, you can request the device activation code via your contract number from your respective authorized dealer or from our support.